Frequently Asked Questions
Frequently asked questions
Are your feathers real? Of course there real, we import our feathers from all over the world, why else would we name our company Fabulous Feathers.
How soon do you ship? If we have the items in stock, they usually ship within 24-72 hours, unless items are on back order.
*** On all orders over $120.00 we require a signature in order for UPS to deliver the package. This policy is to insure your package will be hand delivered safe and sound to you*** If you request a no signature for your delivery, we require an email from you giving us authority to release your package. We will not be held responsible if it gets lost or stolen.
Ordering around Holiday time? If you place an order with Fabulous Feathers Inc. and a National Holiday so happens to fall on a Friday or a Monday we usually take the Friday or Monday off. We at Fabulous Feathers Inc. observes all National Holidays.
What if I have a shortage or a claim?? If there's a shortage of feathers or if you have a claim that we need to address, we must be notified within 24 hours from receipt of goods, NO EXCEPTIONS!!! We ask that you carefully inspect your entire order as soon as you receive it.
Shipping for International Orders? Yes, we ship worldwide. We have been for years. Once your order is placed we will contact you with the lowest shipping rate we can find you. We will send you your tracking number for reference.
I'm Having Problems with my Interntional Order, do you ship Internationally? Yes we do, if you're having problems with you International order it's due to the internet store can't determine the correct cost of shipping for you. Your best bet is to phone in or email us your order and we can contact you after regarding payment options for you.
Do you ship to a P.O. Box? Yes, but not through UPS, it will be through our Postal Service (USPS) UPS doesn't ship to P.O. Boxes. This may take longer to get to you.
If you don't have a certain color I need, can you dye to match? Absolutely, we have a dye shop and if you send us a color swatch we can custom dye to match your needs for a fee of $45.00, minimum order of $50.00 (excluding dye fee)
Do you rent out your vase arrangements? No, we're not a rental company, we are a feather company.
What if my glass vase breaks in transit? We will gladly ship out a replacement at no charge, UPS ground ( which can take up to 5 business days ) so please make sure that you allow enough time for your event.
Do you send your customers a tracking number for their order? Yes we do, before completing your order over the phone or via online, we always ask for your email address, that way we can email your tracking number for reference.
If I decide to send my order back do you except returns on feathers? Yes, we have a five day return policy but you can't send back your order after you've used them, no exceptions! The day you receive your order kindly inform us that you'd like to return it, BUT if you had a custom dye job those can't be returned because it was a custom order. The customer is always responsible for shipping to & from.
Do you have a restocking fee if I return my order? Yes, on all returned items we do have a 20% restocking fee. This is company policy.
Can a Custom Design be returned? No, custom designs can not be returned being it was custom made for you with your exact measurements etc. ie: Robes, Boas, Gloves, Powder Puffs, any item under "Custom Design for Stage and Screen" are non- refundable.
Do you ship next day air? Yes we do, we can ship it anyway you'd like, next day, 2nd day, 3 day etc. If you give us a call we can try to get you a better rate. Our shipping rates may vary due to how much your package weighs and where it's going to. The shipping charges online are determined by your total, not by the actual cost of shipping. It can be that the rate is infact higher than quoted on our website. If the charges are higher we will be notifying you.
If I live locally can I stop by the warehouse to view your feathers in person? Yes you can, providing you call us ahead of time to schedule an appointment first. **On all walk-ins minimum purchase of $40.00 on all warehouse items**
What are your hours of operation? We are open from 9:00am - 5:00pm Monday - Friday. If you have made an appointment for the weekends, those hours will be discussed over the phone for final time slot availability.
Our collection includes a complete line of feather boas, ostrich plumes, pheasant tails, peacock feathers, rooster feathers, goose feathers, turkey feathers, strung feathers, feather fringes, feather roses, feather fans, feather masks, handmade feather items, and custom designs for stage & screen.