Frequently Asked Questions

Frequently asked questions
 
 
 
Are your feathers real? The feathers are real. We import our feathers from all over the world.
 
How soon do you ship If we have the items in stock, they usually ship within 24-72 hours, unless items are on back order.
*** On all orders over $120.00 we require a signature in order for UPS to deliver the package. This policy is to insure your package will be hand delivered safe and sound to you*** If you request a no signature for your delivery, we require an email from you giving us authority to release your package. We will not be held responsible if it gets lost or stolen. 
 
Ordering around Holiday time? If you place an order with Fabulous Feathers, Inc. on a Holiday, we will ship out your order the following day, providing it's not a custom order.
 
What if I have a shortage or a claim?? If there's a shortage of feathers or if you have a claim that we need to address, we must be notified within 24 hours from receipt of goods, NO EXCEPTIONS!!! We ask that you carefully inspect your entire order as soon as you receive it.
 
Shipping for International Orders?  Yes, we ship worldwide. We have been for years. Once your order is placed we will contact you with the lowest  shipping rate we can find you. We will send you your tracking number for reference.   
 
I'm Having Problems with my International Order, do you ship Internationally? Yes we do, if you're having problems with your order please phone or email us your order.
 
Do you ship to a P.O. Box?  Yes, but not through FedEx. It will be through our Postal Service (USPS) FedEx doesn't ship to P.O. Boxes.
 
If you don't have a certain color I need, can you dye to match?    Absolutely, we have a dye shop. If you send us a color swatch we can custom dye to match for a fee of $45.00, minimum order of $50.00 (excluding dye fee) Please note that if you require a custom dye job, we ask that you send us a color swatch to insure match. Also, custom dye jobs are non-refundable due to "your" specific dye job.
 
Do you rent out your vase arrangements? No, we're not a rental company, we sell you the feathers.
 
What if my glass vase breaks in transit? We will gladly ship out a replacement at no charge, FedEx ground (which can take up to 5 business days) Please make sure you allow enough time for your event.
 
Do you send your customers a tracking number for their order?  Yes we do, we always ask for your email address, that way you can track your order.
 
If I decide to send my order back do you except returns on feathers?  Yes, we have a five day return policy, but you can't send back after you've used them, no exceptions! The day you receive your order kindly inform us that you'd like to return it. If you had a custom dye job, those can't be returned since it was a custom order. The customer is always responsible for shipping to and from.
 
 
Do you have a restocking fee if I return my order? Yes, on all returned items after the 5 day return policy. We do have a 20% restocking fee. This is company policy.
 
 
 
Do you ship next day air? We can ship it anyway you'd like, next day, 2nd day, 3 day etc. If you give us a call we'll try and get you a better rate. Our shipping rates may vary depending on your package weight, where it's going to. The shipping charges online are determined by your total, not by the actual cost of shipping. It can be that the rate is infact higher than quoted on our website. If the charges are higher we will be notifying you.
 
If I live locally can I stop by the warehouse to view your feathers in person? Yes you can, providing you call us ahead of time to schedule an appointment first. **On all walk-ins minimum purchase of $40.00 on all warehouse items**
 
What are your hours of operation? We are open from 9:00am - 5:30pm Monday - Friday.  
 

Our collection includes a complete line of feather boas, ostrich plumes, pheasant tails, peacock feathers, rooster feathers, goose feathers, turkey feathers, strung feathers, feather fringes, feather roses, feather fans, feather masks, handmade feather items, and custom designs for stage & screen.